The Crane Valley Partnership
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Posted by Ilse Steyl Posted on 2018-02-19

Shape your water future – Thames Water five-year Business Plan

The 19th of February 2018 was the start of the wider conversation with customers and stakeholders about our five-year Business Plan (2020 to 2025) and we want to hear your views. What our customers want defines what we do. Every five years we rebuild our business plan using feedback we’ve collected from our customers. We’ve already spoken to over 300,000 customers and collected detailed feedback from 18,000 of them through events, surveys and our online tool to understand what matters most to them. This feedback has helped us build our five year proposed plan, starting in 2020. As well as this, it has helped to shape our long-term ambitions, so we are steering our future with customers at the core.
We know it’s important to our customers and our stakeholders that bills are affordable and good value for money, so this is what our proposed plan has been built around. However, we have some decisions to make about how quickly we achieve our long-term ambitions, which could have an impact on customer bills. Because of this, we would like customers and stakeholders to make some choices on what is most important to them.
To read about our plans and see the choices we still need to make as well as find out how you can participate in the conversation please visit

You can also download a partner pack with additional information.

The conversation is open from today until Sunday 29 April 2018. Your comments and choices will help us shape, refine and finalise our Business Plan. We’ll carefully consider all the responses we receive and at the end of the conversation we’ll publish a report setting out how we have taken the comments into account in revising our Plan.
We are holding a number of events across our area to give you the chance to talk to us about our Plan and give us your feedback. Details of where we will be and when are provided below, with full details on our website
We look forward to hearing your comments. If you have any questions or queries on the conversation please email

Local Engagement Forums

The Abingdon area

  • Tuesday 20 February – NEACCA Community Centre, Abingdon

Hounslow & Richmond

  • Thursday 22 February – St Edmund's Catholic Primary, Twickenham

Cirencester and the Cotswolds

  • Tuesday 27 February – Bingham Hall, Cirencester


  • Tuesday 27 February – Bingham Hall, Cirencester
  • Thursday 1 March – Beckton Community Centre, London


  • Tuesday 27 February – Bingham Hall, Cirencester
  • Tuesday 6 March – Bicester Methodist Church, Bicester


  • Tuesday 27 February – Bingham Hall, Cirencester
  • Thursday 8 March – All Saints Church Centre, Mitcham

Bracknell and Wokingham

  • Tuesday 27 February – Bingham Hall, Cirencester
  • Tuesday 13 March – Wildridings Primary School, Bracknell


  • Tuesday 27 February – Bingham Hall, Cirencester
  • Thursday 15 March – The Oval Community Centre, Stevenage

Shopping centres

Ealing Broadway shopping centre

  • Date: Monday 19 to Sunday 25 February 2018
    Address: The Broadway, Ealing, London, W5 5JY

The Mall, Haringey

  • Date: Monday 26 February to Sunday 4 March 2018
    Address: The Mall Wood Green, 159 High Road, Wood Green

The Oracle, Reading

  • Date: Monday 12 to Sunday 18 March 2018
    Address: The Oracle Shopping Centre, Reading, RG1 2AG

The Peacocks shopping centre, Woking

  • Date: Monday 19 to Sunday 25 March 2018
    Address: Woking Shopping, Commercial Way, Woking, GU21 6GH

Open Day

Mogden Open Day

  • Date: Saturday 24 March 2018
    Address: Mogden Sewage Treatment Works, Mogden Lane, Isleworth TW7 7LR

Thank you

Richard Aylard CVO
External Affairs and Sustainability Director
Clearwater Court, Vastern Road, Reading, RG1 8DB